1S99MY Privacy Introduction & Commitment
S99MY treats member privacy as a responsibility that must never be taken lightly. We understand that when you register and play on our platform, you are entrusting us with sensitive personal information. That trust is something we guard wholeheartedly.
This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data security standards. It explains in detail what types of information we collect from you, how that information is used, who it may be shared with, and what security measures we take to protect it.
The s99my platform operates on the fundamental principle that your personal data belongs to you. We only collect information that is genuinely necessary to provide you with the best service, and we will never sell or rent your information to third parties for marketing purposes without your consent.
The S99MY Promise: We do not sell, rent, or disclose your personal data to any third party without your consent, except as stated in this Privacy Policy or as required by law.
2Types of Information We Collect
S99MY collects various types of information to ensure a smooth, secure, and personalized user experience. The following are the categories of information we collect:
| Data Category | Examples of Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, identification card number, date of birth | KYC verification, legal compliance |
| Contact Information | Email address, phone number | Account communications, important notices |
| Financial Information | Bank account number, bank name, transaction history | Deposit and withdrawal processing |
| Usage Data | Game history, login times, pages visited | Service improvement, analytics |
| Technical Data | IP address, device type, web browser, location | Account security, fraud detection |
| Cookies & Trackers | Session cookies, preference cookies, analytics cookies | Personalized experience, site performance |
We collect this information through several means: directly from you during registration or platform use, automatically through tracking technologies such as cookies, and from trusted third parties such as identity verification providers.
We only collect information necessary to provide our services. You don't need to worry about irrelevant data collection unrelated to your use of the s99my platform.
3How We Use Your Information
Every piece of information we collect has a clear and legitimate purpose. S99MY does not use your data for any purpose other than those stated below:
- Account Management: Creates, verifies, and manages your member account on the s99my platform, including the KYC process to ensure the security of all users.
- Transaction Processing: Processes deposits, withdrawals, and all financial transactions accurately and securely using high-level encryption.
- Customer Support: Enables us to provide more effective technical support and respond to your inquiries when we have relevant context about your account.
- Platform Security: Detects and prevents fraud, multi-account usage, money laundering, and other suspicious activities.
- Service Improvement: Analyzes usage patterns to improve game quality, the user interface, and the overall experience on s99my.
- Marketing Communications: Sends you information about promotions, bonuses, and the latest offers — but only if you have agreed to receive such communications.
- Legal Compliance: Fulfills reporting and compliance requirements set by the relevant authorities.
What We Do Not Do: S99MY does not use your data to make automated decisions that could affect your rights without human review, and we do not use your data for discriminatory profiling.
4Data Storage & Security
Protecting your personal data from unauthorized access, loss, or misuse is a core responsibility of s99my. We continually invest in the latest security infrastructure to keep your information safe at all times.
All data transmitted between your device and s99my servers is protected with 256-bit SSL encryption — the same standard used by leading banking institutions worldwide.
Your data is stored in secure data centers with strict physical and digital access controls. Only authorized personnel may access member personal information.
Our systems are continuously monitored by the s99my cybersecurity team to detect and respond to any threats or suspicious activity in real time.
We retain your personal data for as long as your account is active or as long as needed to provide our services. Data will be deleted or anonymized after a set period in accordance with legal requirements.
Your data is backed up regularly to ensure service continuity. Strict data recovery procedures are in place to prevent information loss in any emergency situation.
5Information Sharing with Third Parties
S99MY does not sell or rent your personal data. However, there are certain situations where we need to share your information with carefully selected third parties:
- Payment Providers: Transaction details required to process your deposits and withdrawals are shared with registered payment providers such as banks, e-wallet operators, and payment gateways.
- Game Service Providers: A limited amount of required information is shared with third-party game software providers integrated with the s99my platform to enable you to play.
- Identity Verification Providers: For KYC purposes, your identity information may be shared with trusted identity verification companies that comply with strict data security standards.
- Authorities & Law Enforcement: S99MY will disclose required information when mandated by law, court order, or a lawful request from the relevant authorities.
- Professional Advisors: Lawyers, accountants, or auditors bound by professional confidentiality obligations may access certain data within the scope of their work for s99my.
All third parties with whom we share data are required to comply with strict data protection agreements and may only use your information for the purposes we specify.
6Cookies & Tracking Technology
The s99my platform uses cookies and similar tracking technologies to enhance your experience, ensure security, and understand how members use our platform.
- Essential Cookies (Required): These cookies are required for basic platform functions such as login authentication, session security, and language settings. You cannot disable these cookies without affecting platform functionality.
- Performance Cookies: Helps us understand how pages are used, which pages are most popular, and where users encounter issues. This information is used to improve the platform.
- Functional Cookies: Saves your preferences such as language, display theme, and other settings so you do not need to reconfigure them each time you visit.
- Analytics Cookies: S99MY uses analytics tools to measure platform performance. This data is collected in aggregate and does not personally identify you.
You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality and your experience on the s99my platform.
7Your Rights as an S99MY Member
Under Malaysia's Personal Data Protection Act 2010 and s99my's internal policies, you have the following rights regarding your personal data:
Right of Access
You have the right to request a copy of the personal information we hold about you at any time.
Right to Rectification
You have the right to request correction of any inaccurate or incomplete personal information.
Right to Erasure
You may request deletion of your personal data, subject to certain legal requirements.
Right to Object
You have the right to object to the processing of your data for direct marketing purposes at any time.
Right to Data Portability
You have the right to receive your personal data in a machine-readable format for transfer.
Right to Restriction
You may request restriction of your data processing under certain circumstances provided by law.
To exercise any of the above rights, please contact our privacy team via our support email. We will process your request within 30 business days.
8Children's Privacy Protection
S99my services are exclusively for individuals aged 18 and above. We do not knowingly collect or process personal information from any individual under the age of 18.
- If we discover that we have collected information from minors, we will promptly delete that information and close the relevant account.
- Parents or guardians who discover that their child has registered on s99my are required to contact us immediately so that appropriate action can be taken.
- S99MY employs multiple age verification mechanisms, including the KYC process, to prevent registration by underage individuals.
Warning: If you suspect a minor is using this platform, please contact us immediately at [email protected] for prompt action.
9Changes to This Privacy Policy
S99MY reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new technologies, updated legal requirements, or other operational reasons.
- Any significant changes to this Privacy Policy will be communicated to members via a notice on the platform or by email at least 14 days before the changes take effect.
- The "Updated" date at the top of this document will always reflect the latest version of our Privacy Policy.
- Your continued use of the s99my platform after any changes to this Privacy Policy are made will be considered your acceptance of the updated version.
- We encourage you to review this page periodically so you always know how we are protecting your information.
10Contact Our Privacy Officer
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the s99my privacy team is ready to assist.
Use the live chat feature on the s99my platform for immediate privacy-related inquiries.
Contact us at [email protected] for written inquiries regarding your personal data protection.
For more information about the platform's terms of use, please refer to Terms and Conditions You can also visit FAQ our FAQ.
Why Your Privacy Is Safe with S99MY
Six core data protection principles we practice every day to ensure your personal information is always kept safe.
Bank-Level Encryption
All your sensitive data is protected with 256-bit SSL encryption — the same security technology used by Malaysia's leading banks to safeguard online transactions.
Integrated KYC Verification
Our integrated identity verification process ensures that only verified members can access their accounts, protecting you from identity misuse and unauthorized access.
Secure Data Storage
Your data is stored in high-tech data centers with multi-layered access controls, automatic backups, and round-the-clock security monitoring.
Proactive Fraud Monitoring
S99MY's fraud detection system operates 24/7 to identify any suspicious activity on your account and take preventive action before any harm occurs.
Malaysia PDPA Compliance
S99MY operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring your privacy rights are recognized and protected under local law.
Data Control in Your Hands
You have full control to access, correct, or request deletion of your personal data. Our privacy team is ready to help you exercise these rights with ease.
Play with Peace of Mind at S99MY
Your privacy is protected, your data is secure, and your gaming experience is safeguarded. Join the millions of members who have trusted s99my as their preferred online gaming platform in Malaysia.